DELIVERY & RETURNS
Delivery Policy
Dri-Armour offers two delivery options: Standard Delivery or Express Delivery.
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Standard Delivery – Domestic Standard delivery takes approximately 2-5 business days from dispatch, while an International Standard delivery takes 5-14 business days from dispatch. Normally track and trace and proof of delivery are not available on a standard service.
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Express Delivery – Domestic Express delivery takes approximately 1-2 business days from dispatch, while an International Express delivery takes 3-7 business days from dispatch. Usually track and trace and/or proof of delivery are available on an express service.
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Although Dri-Armour endeavours to deliver within these timescales, please note that the above timescales are estimated and not guaranteed.
The delivery timescales do not include any customs clearing times beyond
Dri-Armour's control. Any customs or import duties charged on delivery are solely the responsibility of the customer.
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Please allow additional shipping time for deliveries to exceptional locations that are hard to reach, and also during busy periods such as Christmas.
All carriers deliver during normal business working hours and may require a signature on receipt, so please ensure your order is delivered to an address where someone will be available to accept it.
Return & Exchange Policy
Please take reasonable care of the goods whilst in your care.
Any goods returned must be in a resaleable condition. They must be unworn/unused with original tags attached and in original packaging. It is your responsibility to ensure that the goods are appropriately packaged to ensure they are not damaged in return transit.
Notifying us of a return
If you wish to return an order, or some of the products included in an order, please notify Dri-Armour customer care within 14 days of receiving the goods, including the following information:
• your name,
• order number,
• the item (s) you wish to return,
• A reason for your return: unsatisfied with item, item didn’t match description, damaged item, wrong item, or some other reason.
Our customer care will send you specific instructions on how to ship the return package(s). Please do not ship the return package before you receive the instructions.
Shipping products back to retailers
Goods must be returned without undue delay and in any event not later than 14 days after notifying us of your cancellation.
We strongly recommend that you use registered mail (and insure any high-value packages), since Dri-Armour do not take responsibility for shipments that are lost or damaged during return transportation.
Please ensure you retain a proof of postage receipt so in the unlikely event your parcel goes missing, you will have proof you sent it.
Refunds
You will be refunded within 14 days of Dri-Armour receiving back the goods. We will notify you by e-mail once the products reach Dri-Armour and are accepted for return.
Unless a product or products you wish to return arrived to you damaged or faulty, you are responsible for the return transportation costs.
Providing you are returning all the products from Dri-Armour, we will refund the standard shipping costs you paid for the original delivery. If you chose to pay for a non-standard delivery, we will only refund the cost of our least expensive, standard delivery.
Damaged or faulty goods
If you receive a damaged, broken, or defective product, please notify
Dri-Armour customer care as soon as possible. Include at least the following information:
• your name,
• order number,
• name of the damaged product(s), and
• state the nature of the damage with attached photograph
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We will generally instruct you to ship the damaged product back to
Dri-Armour. As soon as it reaches the Dri-Armour, we will send you a replacement product. If the replacement can't be made, or if you wish to cancel the order, you will be refunded in full. You will also be reimbursed for reasonable returns postage costs for damaged or faulty goods once we have received your postage receipt.
If the outer packaging of your order is clearly damaged on arrival, and you are suspecting that the products are damaged as well, you can either reject the delivery or accept the goods and sign for them as damaged. In both instances, please notify Dri-Armour customer care as soon as possible.
Refusing delivery
If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for the postage charges. Any fees and charges incurred by Dri-Armour due to a package being refused will be deducted from your merchandise refund.